12月18日至19日，由中国社会科学院、中央广播电视总台、北京市委、市政府共同主办的2024北京接诉即办改革论坛在北京举办。12月19日上午，外国语学院外籍教师代表（Cormac、Douglas、James、Matthew）作为在京工作的国外专家学者参加了本次论坛，外籍教师充分感受了北京城市治理的相关举措和成果，了解了中国在城市治理现代化进程中的科学智慧。

2024北京接诉即办改革论坛以“以人为本的城市治理现代化”为年度主题，设置开幕式和主论坛、6场平行论坛、闭幕式以及纪录电影《您的声音》观影、“走进12345”等配套活动。论坛将凝练形成《城市治理现代化北京宣言（2024）》，为构建全球城市命运共同体贡献智慧力量。

外教感言

Cormac：

This event was extremely informative about the services offered to both local citizens and foreign residents. This includes the“12345”hotline and other apps available to all. It is clear that the Beijing government values the opinions and happiness of all Beijingers, and is working to built a better and better “people’s city for the people”.

（本次论坛非常详细地介绍了北京市为本市居民和外籍人士提供的服务，包括“12345”热线和所有可用的应用程序。很明显，北京市政府重视所有生活在北京的人们的意见建议和幸福感受，也一直在努力建设一个越来越好的“人民城市”。）

Douglas：

TheBeijing Municipal government are trying to develop a“People City”where the opinions and problems faced by local residents are incorporated into the decision-making process of city governance to deliver solutions. As a foreigner I appreciated that 12345 hotline now operates in 8 languages so that non-Chinese residents can interact with city governance in a constructive way.

(北京市政府正在努力建设一个“人民的城市”，将本地居民面临的意见和问题纳入城市治理的决策过程中，以提供解决方案。作为一名外国人，我很欣赏12345热线现在有8种语言运行，以便非中国居民可以以一种建设性的方式与城市治理进行互动。)

James：

It was actually pretty informativeand eye opening. lt's reallyawesome to watch experts talkabout the things they're verypassionate about, and l got tobe a public policy nerd for a bit.

（这次论坛的内容非常丰富，也让人大开眼界。看专家们谈论他们非常热衷的事情真的很棒，我今后一定也会积极关注相关的公共政策。）

Matthew：

Beijing is very serious about the 12345 civilian problem response hotline. If you have a localization problem, like not getting a refund from a canceled hotel booking, they can resolve it for you quickly, etc.They seem to want things to work, Includes heating maintenance.（北京对12345热线这项工作非常认真。如果市民有当地关乎民生之类的问题，12345热线都可以迅速帮你解决，北京市一直在保持接诉即办这项工作的高效开展。）